Photo: cnet.com
Yelp Unveils Major AI Overhaul with Enhanced Chatbot and Smart Call Features
Yelps fall 2025 update features a major overhaul with enhanced artificial intelligence capabilities, including a versatile chatbot and smart call answering for businesses.
- Yelps latest release includes 35 new features, prominently expanding its AI-driven Yelp Assistant chatbot to now handle inquiries about restaurants and retailers.
- The enhanced chatbot allows users to engage in natural-language voice or text prompts, making it easier to find local businesses.
- Yelp also introduces a smart call answering feature for restaurants and other businesses, streamlining customer interactions and improving service efficiency.
Why It Matters
This update is significant as it demonstrates Yelps commitment to leveraging artificial intelligence to enhance user experience and streamline business operations, reflecting a broader trend in tech innovation within the service industry.