Triple Zero Operators Go Analog as Power Outage Disrupts Digital Systems

A power outage disrupted digital systems, forcing emergency call operators in Victoria (state) to use pen and paper for dispatching emergency services, highlighting vulnerabilities in critical infrastructure.

• At 12:30 AM on Wednesday, a sudden power outage caused the failure of the computer-aided dispatch system used by emergency call operators in Victoria (state).
• Despite the outage, dispatchers continued to take emergency calls, implementing backup measures until the computer-aided dispatch system was restored to normal operations.
• The incident underscores the reliance on digital systems for emergency services in Australia, raising concerns about the operational continuity during technological disruptions.