Photo: economictimes.indiatimes.com
AI-Powered Chatbots Revolutionize Customer Service, Displacing Thousands in India
AI-powered chatbots from LimeChat in India are transforming customer service by automating responses, potentially displacing thousands of jobs in the process.
- LimeChat, a startup company in India, is developing advanced chatbots that utilize artificial intelligence to handle customer service interactions, significantly reducing the need for human staff.
- The implementation of these chatbots could lead to an 80% reduction in call centre and back office jobs, with the capability to manage 10,000 queries each month.
- Cofounder Nikhil Gupta emphasizes that once clients adopt their AI agents, they are unlikely to rehire for traditional customer service roles, highlighting the impact of automation on employment.
Why It Matters
The rise of AI technology in customer service, particularly in India, underscores a significant shift in the information technology landscape, raising concerns about job security and the future of work in various sectors.